Return & Refund Policy
If you want to return the item under our 100-Days Money-Back Guarantee or 2 Years Warranty.
You can read our detailed warranty policies here.
Return:
To start return process please contact our friendly customer support team at hello@ornamentsco.com
To return your product, you should mail your product to our warehouse in the same condition you receive the item
For 100-Days Money-Back Guarantee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For 2-Years Warranty. We will provide you the return label once your return is approved.
We process the return withing 7 business days after we received the returned item.
If you choose to get replacement or item to be repaired. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t take any responsibilty if the return item damage or lost during transit.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Once we proces the refund, It usually take 3 to 5 business day for return ammount to go back to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ornamentsco.com.
