Warranty Policy
Last Updated: 15 November 2025
At Ornaments Co., we stand behind the quality of our jewellery. Every piece is crafted with care to ensure long-lasting wear and customer satisfaction. This Warranty Policy explains what is covered and how to request support.
2-Year Warranty Coverage
All Ornaments Co. products are protected by a 2-year limited warranty from the date of delivery.
This warranty covers:
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Manufacturing defects
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Faulty materials
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Defective clasps, chains, or components
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Issues that occur under normal use
If a product develops a defect within the warranty period, we will provide a replacement at no cost once the claim is approved.
What Is Not Covered
The warranty does not cover:
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Damage caused by misuse, accidents, or drops
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Cosmetic damage (scratches, dents, chemical exposure)
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Water damage (for non-waterproof items)
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Normal wear and tear
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Loss or theft
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Third-party repairs or alterations
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Damage caused by improper care or storage
Warranty is void if the item has been modified, tampered with, or repaired by an unauthorised party.
Relationship to Our 100-Day Money-Back Guarantee
For change-of-mind returns, or if you prefer a refund instead of warranty support within the first 100 days from delivery, please refer to our Return & Refund Policy, which includes our 100-Day Money-Back Guarantee.
Warranty claims apply after the 100-day return period or when the issue is due to a defect.
How to Submit a Warranty Claim
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Email us at hello@ornamentsco.com
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Include your order number, photos, and a description of the issue
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Our team will assess the claim
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If approved, we will provide a prepaid return label (if return is required)
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After receiving the item (if required), a replacement will be issued
Most claims are processed within 5–7 business days after the returned item is received.
Returns Under Warranty
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The return address will be provided after your warranty claim is approved
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A prepaid return label will be issued for defective items
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Items must be returned with all components originally included
Refunds under warranty are only provided when a replacement is not possible.
Proof of Purchase
A receipt, order confirmation, or proof of purchase is required to validate all warranty claims.
Contact Us
📧 hello@ornamentsco.com
📞 +61 2 9057 6447
🕒 Monday to Friday, 9:00 a.m. – 5:00 p.m. (AEST)
